Salesforce Billing! Refund Process Flow

This is a post about Salesforce Billing! I am getting more and more into billing and we could not be more delighted! This is a process that we ironed out in a flow it clear on what needs to happen and in what order… follow along!

  1. Original Invoice (Opp -> Quote -> Order -> Bill Now Button -> Original Invoice)
    1. Invoice Balance = 100
  2. Customer Paid with Payment Gateway
    1. Invoice Balance = 0
    2. Payment Balance = 0 (Allocated Instantly)
    3. Payment Allocation = 100
  3. Amend to Create Negative Invoice (Contract -> Amend Button -> Amend Button -> Order Checkbox -> Order -> Bill Now Button -> Negative Invoice)
    1. Amendment Invoice Balance = -10
    2. Invoice Balance = 0
    3. Payment Balance = 0
    4. Payment Allocation = 100
  4. Convert Negative Lines to Credit Notes (Negative Invoice -> Convert Negative Lines Button)
    1. Credit Note Balance = 10
    2. Amendment Invoice Balance = -10
    3. Invoice Balance = 0
    4. Payment Balance = 0
    5. Payment Allocation = 100
  5. Unallocate all Payment Allocations from Original Invoice (Original Invoice -> Payment -> Allocations Button -> All Unallocate Buttons)
    1. Payment Allocation = 0
    2. Invoice Balance = 100
    3. Payment Balance = 100
    4. Credit Note Balance = 10
    5. Amendment Invoice Balance = -10
  6. Allocate Credit Notes to Original Invoice (Negative Invoice -> Credit Note (Do this for all credit notes) -> Allocate Button -> Choose Invoice Lines -> Save Button)
    1. Credit Note Allocation = 10
    2. Invoice Balance = 90
    3. Credit Note Balance = 0
    4. Payment Allocation = 0
    5. Payment Balance = 100
    6. Amendment Invoice Balance = -10
  7. Allocate Payment to Original Invoice (Original Invoice -> Payment -> Allocations Button -> Check All Lines -> Allocate Button)
    1. Payment Allocation = 90
    2. Invoice Balance = 0
    3. Payment Balance = 10
    4. Credit Note Allocation = 10
    5. Credit Note Balance = 0
    6. Amendment Invoice Balance = -10
  8. Refund Remaining Payment Balance (sends to Gateway) (Payment -> Refund)
    1. Refund Amount = 10
    2. Payment Balance = 0
    3. Payment Allocation = 90
    4. Invoice Balance = 0
    5. Credit Note Allocation = 10
    6. Credit Note Balance = 0
    7. Amendment Invoice Balance = -10

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